As roofing technology continues to evolve, the durability of modern systems has vastly improved—particularly with the rise of metal roofing, which now makes lifetime warranties a realistic promise. In this advanced session, industry veteran Steve Clisset shares the principles behind a no-nonsense warranty philosophy: “A properly installed roof should not leak. If it does, you fix it.” Drawing from over 50 years of hands-on experience, including a background in roof repair, Steve has developed a practical, proven approach to leakage prevention and warranty structuring—an approach Steve used to author the Colorado Roofing Association’s education program. Attendees will gain insight into what makes an effective warranty, how to design one that aligns with sound installation practices, how to reduce warranty claims through proper construction, and how a strong warranty program can support both customer satisfaction and business growth.

Attendees should have moderate to advanced knowledge of/experience with: Metal Roofing, Underlayments, Insurance, or Warrantees

Learning Objectives:

• Apply best practices from proven industry education models.
• Evaluate how a well-structured warranty can contribute to long-term business success and customer satisfaction.
• Identify common causes of roof leakage and strategies to minimize warranty claims through proper installation techniques.
• Analyze the core principles of effective, results-driven metal roofing warranties.

Presenter:

Steve Clisset

CEO, Dragon Armor Shingles

Steve Clisset is a roofing expert with 52 years of experience and a firm belief that “a properly installed roof shouldn’t leak.” He differentiates himself by offering a true lifetime warranty and has helped shape the industry by writing the Colorado Roofing Association’s education curriculum and serving as its sole instructor for five years. Dedicated to continuous learning, Steve has worked with nearly every roofing product and even created some—most notably Dragon Armor®, a custom metal cladding chosen by the National Park Service for restoring Fort Yellowstone. Passionate about sharing his knowledge, Steve brings a unique perspective to the trade, blending technical expertise with creativity.